Case Study: Cathay Pacific Airways modernizes finance and procurement to boost efficiency with Capgemini

Cathay Pacific soars to new heights with SAP S/4HANA

Cathay Pacific Airways, the Hong Kong-based airline, needed to modernize its finance and procurement functions to support long-term growth, reduce costs, and improve visibility across a complex global operation. It partnered with Capgemini and used SAP S/4HANA to replace legacy systems and address manual processes, rising costs, and performance issues.

Capgemini implemented a broad SAP transformation spanning finance, procurement, budgeting, and flight profitability reporting, alongside automated monitoring and cloud migration. The results included a drop in incidents from 1,000 to 200 per month, a 30% reduction in tickets, improved operational efficiency, reduced procurement complexity, and lower costs with better decision-making and profitability analysis.

Cathay Pacific Airways