Case Study: Office Depot boosts collections efficiency and cuts costs with Capgemini Webcollect O2C Pro

Capgemini’s Webcollect O2C Pro solution helps increase collection productivity and drives effective cash flow

Office Depot, a global provider of office products and services, faced a challenge with its outdated ERP-based collection platform, which hindered agent productivity and management's ability to monitor team performance. To address this critical business problem, the company collaborated with vendor Capgemini to find a new solution.

Capgemini implemented its Webcollect O2C Pro platform to streamline Office Depot's accounts receivable function. The solution provided a flexible, web-based system for managing collections across global teams. This resulted in a 22% reduction in collection costs in the first year, improved Days Sales Outstanding (DSO), and increased overall collection productivity and effectiveness for the customer.

Office Depot

Jill Accardo

Senior Manager of Collections and Dispute Resolution