Case Study: Federal Employment Agency modernizes ERP operations with Capgemini

Capgemini works with Germany’s Bundesagentur für Arbeit to modernize the technology platform which guarantees services and payments to millions of citizens

The German Federal Employment Agency (Bundesagentur für Arbeit) faced a challenge with its inflexible, difficult-to-maintain legacy technology platforms that supported its Human Capital Management and Finance functions. To modernize its IT systems and improve service delivery, the agency partnered with vendor Capgemini for project management support during its large-scale SAP ERP implementation.

Capgemini provided a small team to support the technical project lead, managing technical risks and ensuring quality, particularly for complex custom interfaces. The solution was implemented on time and within budget, resulting in a high-quality ERP system with efficient interfaces. Effective knowledge transfer allowed the agency to independently manage the new technology, with the entire transition achieving a maximum customer satisfaction rating from the client with no disruption to services.

Federal Employment Agency

Thomas Kastl

Senior Vice President ERP