Case Study: Global Aviation Division Conglomerate achieves greater operational efficiency with Capgemini

Capgemini ADMnext helps a global aviation division conglomerate consolidate support across platforms and improve business performance

Global Aviation Division Conglomerate, a global aviation industry company, needed to improve its shipping process and consolidate support across multiple ERP platforms to speed issue resolution and reduce delays. It turned to Capgemini and Oracle ERP to help address fragmented support, manual ticket handling, and operational inefficiencies across its global operations.

Capgemini implemented ADMnext to centralize ERP support into a single global team, automate outage handling, and improve key workflows such as quality maintenance, purchase-order reapproval, and wave-order processing. The results included more than 5,900 hours saved in one year, 4,000 hours redirected to innovation, a 70% faster turnaround for quality/sourcing/planning processes, and a 25% improvement in order lead time, while also reducing outages and downtime.