Case Study: a California-based property and casualty firm reduces billing costs and speeds service with Capgemini

California-Based Property and Casualty Firm - Customer Case Study

A California-based property and casualty firm faced challenges with its costly and cumbersome legacy billing system, which produced errors and hindered customer service. Seeking to improve customer retention, reduce expenses, and expand into new markets, the insurer partnered with Capgemini to modernize its operations and implement a new billing and payment solution.

Capgemini delivered a custom, scalable, web-based solution built on WebSphere J2EE technologies and a business rules engine. This streamlined billing processes, provided flexible access to information, and allowed for easy updates to meet state regulations. The result was enhanced customer satisfaction, significant cost reduction, increased business volumes, and a reduced time to market for new products and territories, with the system successfully supporting over 500 simultaneous users.