Case Study: a global imaging solutions provider boosts innovation and savings with Capgemini ADMnext

Bringing innovation and delivery excellence to a leading imaging solutions provider with ADMnext

The global imaging solutions provider, a major electronics and imaging company, faced the challenge of fostering a culture of innovation to proactively identify and solve issues, thereby continuously improving its service delivery. To address this, the vendor, Capgemini, leveraged its ADMnext service and a specific component called the Design Office to help co-create client value and move beyond standard application management.

Capgemini implemented a gamification initiative called "Vertical Take-Off," which encouraged teams to competitively submit ideas for automation, application renovation, and other improvements. This solution led to the submission of over 1,500 ideas across two initiatives. The measurable results were significant, including quantified savings of €300,000 from the first initiative and €1.1 million in revenue recognized on time from the second, alongside thousands of hours of saved IT and business work.