Case Study: Leading European Wholesale Telecom Service Provider achieves billing accuracy and revenue leakage reduction with Capgemini

Bridging gaps between order management and billing for a European Telco to restore revenue accuracy

Leading European Wholesale Telecom Service Provider needed to service its customer service providers more efficiently by updating a complex billing system that had been affected by years of IT transformations and CRM/billing mismatches. The customer faced inaccurate billing, revenue leakage, and order failures, prompting it to work with Capgemini and its Business Insightful Services (BIS) through ADMnext.

Capgemini implemented a phased solution using data corrections, code fixes, and Build-Operate-Transfer activities to detect and resolve order information discrepancies and asset version mismatches. The results included 100% accuracy in asset information, 95% invoicing accuracy, mitigation of 4.6M SEK in potential revenue leakage, a 5% productivity increase, 10% OPEX savings, and a 2% reduction in customer order failures.