Case Study: BMW Group Mexico doubles parts orders with Capgemini’s Dealer Communication System

BMW Group Mexico - Customer Case Study

BMW Group Mexico, a subsidiary of the automotive manufacturer, faced a challenge as its rapid sales growth strained its information systems, jeopardizing delivery efficiency. The company lacked visibility on stock and a centralized method for locating vehicles and spare parts. To address this, they partnered with vendor Capgemini for a solution involving SAP R/3 technology.

Capgemini developed a Dealer Communication System (DCS), an internet portal integrated with SAP R/3, which centralized information and allowed dealers to place orders online. This solution doubled spare parts orders and increased transactions by 50% while using the same number of staff. The system also streamlined inventory and improved sales forecasting, cementing BMW's leadership in its market.

BMW Group Mexico