Case Study: BlueScope Steel achieves a smooth back-office outsourcing transition with Capgemini

BlueScope Steel - Customer Case Study

BlueScope Steel, a leading steel company in Australia and New Zealand, faced a challenge during its de-merger from BHP Billiton. It needed to find a new, cost-effective provider for its critical back-office processing services, which were no longer being supplied by its former parent’s shared services center. The company partnered with vendor Capgemini to find a solution using a Business Process Outsourcing (BPO) model.

Capgemini implemented a BPO solution by creating a separate entity to provide accounting, HR, and payroll services to BlueScope Steel on a commercial basis. This collaborative approach ensured a smooth transition without service disruption, optimized employee capabilities, and reduced process risk. The solution provided BlueScope Steel with structured process controls and an outsourcing agreement focused on driving mutual savings and efficiencies.

BlueScope Steel

Sandy Harwood

Corporate Affairs