Case Study: Banner Health expands digital patient access with Capgemini managed services

Banner Health transforms its digital patient journey

Banner Health, a large non-profit healthcare system, sought to expand its digital patient experience to improve access to care. To meet this challenge, the organization engaged the vendor Capgemini, through its subsidiary Sogeti, to implement a managed-services strategy and reposition its application-development for transformation.

The solution from Capgemini involved restructuring Banner Health's IT processes and roles to create a proficient operations team. This resulted in less downtime for its public websites, an expansion of its digital patient journey, and the ability to add more applications without an increase in support ticket volumes, allowing the internal IT team to focus on innovation.

Banner Health

Bryce Carder

Vice President, IT Business Services