Case Study: Australian Taxation Office achieves better citizen services with Capgemini

Australian Taxation Office - Customer Case Study

The Australian Taxation Office (ATO), Australia's principal revenue collection agency, faced a challenge with its outdated legacy IT systems from the 1970s. These inflexible systems made it difficult to meet citizen expectations for service. To transform into a user-centric organization, the ATO engaged vendor Capgemini to provide independent assurance and guidance throughout its massive, enterprise-wide Change Program.

Capgemini provided comprehensive independent assurance for the entire program, leveraging its Collaborative and Acceleration methods. The Capgemini team advised on technology, business solutions, organizational change, and program governance, delivering monthly reports to steer the project. The solution resulted in a new enterprise-wide platform that enables the ATO to be more responsive to government initiatives and consistently deliver better, more personalized services to improve tax compliance.

Australian Taxation Office

Bill Gibson

Chief Information Officer