Case Study: Aggreko improves field service efficiency and customer service with Capgemini

Aggreko puts customers first with new, fully integrated field service solution

Aggreko, a global provider of temporary power generation and temperature control equipment, wanted to improve the efficiency and productivity of its field service operations while enhancing customer service and satisfaction. As part of its Aggreko 18 transformation program, it turned to Capgemini and Salesforce Field Service Lightning (FSL) to support a more connected, mobile workforce.

Capgemini designed and deployed a global, customized FSL solution with extensive user testing, training, and bespoke features such as GPS asset tracking and warranty-status recording. The rollout gave Aggreko a single integrated platform for scheduling and field management, improving visibility, productivity, and efficiency for more than 1,300 users, with expected gains in customer service and operational performance.

Aggreko

Grant Nairn

Chief Information Officer