Case Study: Deutsche Telekom achieves faster fiber rollout and higher customer satisfaction with Capgemini

Accelerating Customer Satisfaction: Deutsche Telekom’s Swift Fiber Rollout Leveraging the Cloud

Deutsche Telekom, Germany’s major telecom provider, needed a faster, more customer-friendly way to manage its fiber rollout as it transitioned from copper to fiber networks. Working with Capgemini, the company set out to build a new digital platform to support rollout partners and customers, reduce on-site appointments, and speed up planning and installation processes.

Capgemini redesigned Deutsche Telekom’s OSS architecture using a scalable cloud-based microservices approach, supported by agile methods, SAFe, DevOps, and open standards. The platform improved data quality, increased process compliance, reduced communication errors, and enabled faster order processing and activation, helping Deutsche Telekom scale fiber expansion while maintaining high customer satisfaction.

Deutsche Telekom

Sebastian Simmer

Vice President E2E Fiber Customer Experience & Operations