Case Study: a water and waste management company achieves faster billing and stronger customer service with Capgemini ADMnext

A watershed transformation with ADMnext

A large water and waste management company sought a partner to help improve services for its 6.3 million customers while driving operational efficiency and cost savings. They partnered with Capgemini to leverage its ADMnext service for a multifaceted program focused on transformation, innovation, and resilience.

Capgemini implemented a comprehensive solution that addressed key challenges, including completely overhauling the annual billing process to reduce its duration from three days to just 16 hours and cutting average billing call handling time by 78 seconds. The vendor also successfully integrated 45,000 new customers from an acquisition onto the client's ERP platform. The results were significant, including a projected 49% reduction in costs over five years, 99.85% availability for core applications, and an industry-leading customer satisfaction score.