Case Study: a UK-based conglomerate achieves standardized, lower-cost application services with Capgemini ADMnext

A UK conglomerate achieves excellence in application services with Capgemini’s ADMnext

A UK-based conglomerate sought to standardize service delivery, lower costs, and improve service quality across its five diverse business divisions. To meet this challenge, they partnered with Capgemini, who deployed their ADMnext integrated solution.

Capgemini implemented its solution, which heavily leveraged the Capgemini Integrated Automation Platform (CIAP) and various automation tools. This initiative resulted in annual savings of £80,000, a reduction in ticket turnaround time from 5.6 to 2.4 days, and over 1,100 fewer tickets. The changes freed up more than 7,000 hours of employee time for redeployment and reduced incidents through automation.