Case Study: Leading Insurer Service Provider achieves greater efficiency and customer engagement with Capgemini and Guidewire PolicyCenter

A new platform opens the door to innovation for a global insurer

Leading Insurer Service Provider, a North American insurance company, needed a more flexible pricing tool to reduce manual errors and speed up processing for its builder’s risk products. The existing Excel-based process limited growth, operational flexibility, and the ability to personalize offers.

Capgemini helped the insurer modernize its pricing processes by implementing a unified platform with Guidewire’s PolicyCenter. Capgemini automated more than 340 forms, improved rating and policy servicing, and enabled faster, more accurate risk assessment; the result was reduced operational costs, better transparency, stronger risk management, and a better customer experience.