Case Study: Major European Electricity System Operator achieves frictionless CIAM and scalable single sign-on with Capgemini

A Major Electricity System Operator Gains Frictionless Ciam

Major European Electricity System Operator wanted to improve customer satisfaction and reduce friction in digital application access by replacing multiple logins with a more secure, scalable, and consistent customer journey. The company needed a Customer Identity and Access Management (CIAM) approach that would support brand continuity, stronger security, and projected growth, and it worked with Capgemini and Ping Identity to address the challenge.

Capgemini implemented an end-to-end CIAM solution built on PingOne DaVinci SaaS, adding Single Sign-On, Multi-Factor Authentication, custom authentication journeys, registration, social login, and self-service features. The result was a frictionless and personalized access experience, reduced reliance on the IT support desk, and a platform designed to scale as the customer base grows to 10,000 users over the next few years.