Case Study: Leading APAC Insurer achieves 50% faster processing and greater straight-through automation with Capgemini

A leading life and protection insurer in APAC cuts processing time by 50% across policy servicing, new business, and claims

Leading APAC Insurer Company, a leading life and protection insurer in Singapore, needed to streamline user experience and simplify key operational processes for new business, policy servicing, and life and health claims. Working with Capgemini and IBM BPM tools, the insurer sought to replace fragmented legacy systems with a more integrated, automated workflow.

Capgemini implemented a cloud-based, low-code/no-code workflow application with a customized UX/UI, unified dashboard, and automation features to support underwriting, straight-through processing, and claims handling. The result was a 50% reduction in dispute resolution and processing times, 65% of new business and 35% of point-of-sale business handled through STP within a year, and 70% more efficient life insurance claims assessment, with the solution now set to scale across more Asia-Pacific regions.