Case Study: Navisite improves cloud ROI and UX with Cantina

Navisite improves cloud ROI with Cantina in a 2-week UX research sprint

Navisite, a leader in cloud-based managed IT services, faced challenges with the user experience and performance of its flagship product, Proximity. Customer feedback indicated a need to better align the portal's design with user task flows and data requirements. To address this, Navisite partnered with the vendor Cantina for its UX and strategic design expertise.

Cantina implemented a human-centered design approach, which included a heuristic review, stakeholder interviews, and a product vision workshop. The solution delivered a new design system and prototypes, including data visualizations to provide clients with proactive insights into their IT infrastructure. This provided Navisite with a strategic design direction and the tools for its engineering team to build upon, ultimately improving the product's transparency and trustworthiness for customers.

Navisite