Case Study: tl;dv turns customer feedback into product innovation with Canny

tl;dv saves a few hours every week with Canny

tl;dv, an AI meeting assistant startup, faced the challenge of gathering and managing customer feedback in a scalable and organized way. Without a dedicated tool, co-founder Raphael Allstadt found manual methods like email and Discord to be high-maintenance and ineffective for building a product community. They needed a solution to efficiently transform suggestions into product innovation, leading them to the vendor Canny.

The solution was implemented using Canny's feedback tool, which provided a public platform for requests and integrated directly into their app and Slack. This allowed tl;dv to easily prioritize their roadmap and reengage users. The results saved the team several hours each week, provided crucial customer visibility, and increased engagement throughout the customer journey. Canny helped prevent misbuilt features and win back customers by demonstrating they listen and act on feedback.

tl;dv