Case Study: Spekit achieves data-backed product decisions with Canny

Spekit reviews 650+ posts and marks 95 complete with Canny

Spekit, an AI-powered sales enablement platform, faced challenges in managing and prioritizing extensive customer feedback across its product, sales, and engineering teams. Before using Canny, feedback was siloed in tools like Salesforce, which the engineering team did not use, leading to a broken feedback loop. This left customers feeling unheard and made it difficult for the company to make data-backed product decisions.

By implementing Canny, Spekit centralized its feedback management. The solution included using Canny to organize and tag posts, integrate with Jira for development tracking, and utilize the changelog and Slack integrations. This allowed teams to vote on behalf of customers, track feature requests, and get real-time updates. As a result, Spekit restored trust in its process, saved significant time by automating manual work, and gained the ability to confidently make product decisions backed by reliable data from Canny.

Spekit