Case Study: Paces uncovers $500,000+ in revenue opportunity with Canny

Paces uncovers $500,000+ in revenue opportunity with Canny

Paces, a renewable energy tech company, was struggling with a fragmented customer feedback process. Their product requests and bug reports were scattered across Slack and Linear, leading to a lack of visibility, an inability to prioritize, and no way to quantify the revenue impact of potential features. This challenge prompted them to seek a solution from Canny.

Canny provided a centralized system to track and prioritize feedback, integrating with HubSpot and Linear. This allowed Paces to quantify requests by upvotes and attached revenue, turning subjective feedback into data-driven decisions. As a result, Paces aligned its teams around shared priorities and shipped high-impact features faster, uncovering over $500,000 in revenue opportunity tied to a single, highly-requested feature.

Paces