Case Study: Jane Technologies centralizes customer feedback and internal context with Canny Ideas

Jane Technologies organizes 60,000+ votes with Canny

Jane Technologies, Inc., a practice management platform for health and wellness clinics, faced a significant challenge in managing the high volume of customer feedback that was scattered across Slack channels and internal documents. This disorganization made it difficult to prioritize requests and keep internal teams aligned. To centralize this process, the company implemented Canny Ideas.

Using Canny, Jane organized feedback into a detailed group structure that mirrored both customer experience and internal team organization. The solution included Autopilot for automatic feedback routing and a dual-space system for public customer interaction and private internal context. This allowed Jane's support team to add valuable insights directly to ideas. As a result, feedback became actionable and queryable, powering monthly voice-of-the-customer reports via Canny's MCP and Claude. Since implementation, the platform has seen over 20,000 votes and 1,700 comments, bringing product, development, and marketing teams closer to customer needs.

Jane Technologies, Inc