Case Study: Missive cuts support time and prioritizes new features with Canny

How Missive uses Canny to cut down on support time and prioritize new features

Missive, the team inbox and chat app for SMBs, needed a better way to manage a flood of feature requests and customer feedback. Before using Canny, the small team tracked requests in spreadsheets and spent too much time manually following up, which made support harder to scale and risked losing prospects who needed a deal-breaker feature.

With Canny embedded in its help and feedback menu, Missive automated feature request collection, enabled users to comment and upvote ideas, and even prioritized requests by MRR to guide product decisions. Canny helped Missive reduce support time, improve productivity, and make smarter decisions about what to build next, with over 25,960 votes on Canny and no customer complaints reported.

Missive

Philippe Lehoux

CEO