Case Study: Figured achieves improved team collaboration and a thriving customer community with Canny

How Figured uses Canny to strengthen team collaboration and build community

Figured, a farm tracking, management, and forecasting platform used by 25,000+ farms and 3,000+ accountants, faced a broken feedback process: their old tool had a poor UX, drove engagement to near-zero, and left requests stranded in inboxes and Slack. They needed a clean, easy-to-use system that would integrate with existing channels so nothing fell through the cracks — and selected Canny.

Figured migrated all feedback to Canny (a straightforward setup), linked it to Intercom and Slack, and gave the whole company — from customer success to the CEO — one place to see and act on requests. Canny turned engagement from near-zero to active, sparked cross-team conversations, opened organic user-to-user dialogue, and eliminated customer confusion about request status, creating a tighter internal alignment and a mini community around product feedback.

Figured

Nick Barraclough

Partner Success Manager