Case Study: Document360 achieves customer obsession and wins new business with Canny

How Document360 uses Canny to be customer-obsessed and close new business

Document360, a SaaS platform for enterprise and software project knowledge bases, was growing quickly and struggling to manage a flood of feature requests from customers, sales, and customer success. The team had been tracking requests in spreadsheets, but it became difficult to identify duplicate ideas and keep users informed when requested features were shipped. They chose Canny to replace the manual process and better organize customer feedback.

With Canny, Document360 centralized feedback, used analytics to spot popular and trending ideas, and integrated updates with Microsoft Teams and Power BI to support product decisions. Canny also enabled a public roadmap, improved transparency, and helped the team respond faster to users. As a result, Document360 improved customer satisfaction, saved significant time, and used its feedback process to build trust and win new business.

Document360

Saravana Kumar

Founder