Case Study: ClickUp achieves faster, more effective user feedback management with Canny

How ClickUp uses Canny to keep track of feedback from a rapidly growing user base

ClickUp, the fast-growing project management and productivity platform, needed a better way to manage a high volume of customer feedback as its user base expanded past 35,000 teams. Their manual process was straining customer success, making it harder to prioritize requests and keep the feedback loop simple and collaborative. Canny helped ClickUp centralize feedback from users and teams in one place.

ClickUp implemented Canny directly into its product, with boards for feature requests and integrations, and captured feedback from in-app submissions, email, and Intercom. The result was over 3,500 users providing more than 30,000 feedback entries in less than a year, while reducing support bottlenecks and improving product decisions, onboarding, and user engagement. Canny also helped ClickUp drive stronger community participation and 5-star reviews.

ClickUp

Zeb Evans

Founder, Chief Executive Officer