Case Study: Aryeo reduces support queries by 20% with Canny

How Aryeo uses Canny to reduce support queries by 20%

Aryeo, a platform for managing and delivering real estate listing media, struggled with scattered user feedback collected via Intercom that was hard to track, prioritize, and communicate internally. Chelsea Darby, Aryeo’s Customer Success Lead, needed a better feedback system to reduce support noise and ensure customers felt heard, so the team evaluated Canny as a solution.

Aryeo implemented Canny’s feedback board—easy to set up and used daily by customer success and the technical co‑founder—to centralize requests, surface trends, and involve users in product decisions. Using Canny reduced inbound support feature requests by 20%, improved visibility into customer needs, and helped foster stronger customer loyalty and more effective product prioritization.

Aryeo

Chelsea Darby

Customer Success Lead