Case Study: Akiflow organizes customer feedback and wins back churned users with Canny

How Akiflow organized their feedback and started winning back churned customers

Akiflow, a YC-backed productivity tool with a small team and thousands of customers, needed a better way to organize the growing volume of user feedback coming in from email, Intercom, calls, and other sources. Before Canny, feedback was managed in Notion and quickly became difficult to track, prioritize, and use for product decisions.

Akiflow implemented Canny to centralize feedback, integrate with Intercom, prioritize requests by MRR, and keep users updated through the roadmap and changelog. With Canny, Akiflow won back churned customers by announcing a requested mobile app, saved time by reducing manual tool switching, and improved transparency and engagement; the team now measures impact through feature requests, implementation rate, and customer satisfaction.

Akiflow

Stefania Martinello

Product Manager