Case Study: MTR achieves better quality and lower administration costs with CANEA ONE

MTR stands out with maximum quality

MTR, a major train company operating the Stockholm underground system, faced the challenge of coordinating work and sharing information effectively across its 3,000 employees. The company sought a unified system to manage documents, projects, and cases to improve its operational quality. They chose the CANEA ONE platform from vendor CANEA for its ease of use and integrated capabilities.

The implementation of CANEA ONE provided a single system for document and case management, automating workflows and saving approximately 90% of administration time for certain processes. This led to better governance, substantially reduced administrative costs, and contributed to MTR winning the prestigious Swedish Quality award. CANEA's solution also ensured information was always up-to-date and accessible, even for mobile staff on trains.

MTR

Marie Hagberg

Quality and Environment Director