Case Study: a leading electric power company achieves higher delivery reliability and profitability with CANEA

Leading electric power company reversed negative trend

a leading electric power company was facing significant challenges, including delivery delays, a declining gross margin, internal stress, and a dissatisfied customer base. To reverse this negative trend, they engaged the vendor CANEA for consultancy services to increase their delivery capacity, develop their customer journey, and improve overall profitability.

CANEA implemented a solution focused on workflow orientation, clear goals, and a structured methodology that empowered employees and drove cultural change. The measurable results were substantial, including a 40% increase in delivery reliability, a 100% improvement in gross margin, a 10% reclamation of lost customers, and a 67% reduction in staff turnover. This led to a direct profit improvement of 10-12 MSEK.