Case Study: PBM boosts growth and efficiency with CANEA’s Balanced Scorecard strategy

Boosting PBM’s growth with a systematic strategy

The customer, PBM, a provider of behavioural psychology services in Sweden, faced a challenge in aligning its rapidly growing staff around a common strategy and creating more efficient ways of working. They engaged the vendor CANEA to implement a solution using the Balanced Scorecard framework.

With CANEA's consultant leading the process, PBM developed a unified strategy map and clear action plans. The results included an upgraded IT system, a new customer app for 24/7 bookings, and a more effective employee onboarding process. CANEA's solution successfully gave the entire organization a shared strategic direction, leading to improved prioritization, increased accessibility for customers, and better staff retention.

PBM

Catharina Nordlander

Chief Executive Officer