Case Study: SurveyMonkey achieves zero-touch onboarding and 50% live on Day 0 with Candu

SurveyMonkey cuts go-live time by 60% with Candu

The customer, SurveyMonkey, faced the challenge of user churn in its product-led growth model, particularly when new users had to start from a zero state. The vendor, Candu, provided its no-code onboarding templates and a zero-touch framework to address this.

Candu's solution automated the onboarding process by using data from sales calls to pre-configure accounts to be 50% ready on the first day. This was achieved with no engineering effort required. The results included getting customers to 50% live on Day 0 and cutting overall go-live time by approximately 60%.

SurveyMonkey