Case Study: Salsify achieves 200% more user research interview bookings with Candu

Salsify increased user research interview bookings by 200%, using in-app prompts

Salsify, a provider of solutions for brands, retailers, and distributors, wanted to improve engagement in product research sessions and gather better customer feedback. However, email outreach produced limited responses, making it difficult to get users to commit time to interviews.

Using Candu’s in-app banner tool, Salsify’s design team placed a targeted prompt inside the Salsify platform’s Workflow section, linking users to Calendly so they could easily book interviews. The approach increased research session bookings by 200% in just three days and generated nearly 1,000 unique user views, showing strong measurable impact from Candu’s solution.

Salsify

Corey McCue

Sr. Product Designer