Case Study: monday.com improves free-trial onboarding with Candu

monday.com increases self-service by 10% with Candu

monday.com sought to improve its user onboarding process to better activate and engage free trial users, ensuring they experienced the platform's full value quickly. The vendor, Candu, provided its in-product experience platform to address this challenge by enhancing monday.com's onboarding dashboard.

Candu implemented a comprehensive onboarding solution featuring a personalized greeting, an event-driven configuration checklist, and strategically placed enablement resources. This approach allowed users to actively complete setup tasks while the system automatically tracked their progress, leading to a more efficient and guided onboarding experience that increased user activation and engagement.

monday.com