Case Study: Medius triples AI feature adoption with Candu

Medius triples AI feature adoption with Candu

Medius, a provider of accounts payable software, sought to use AI to help its customers with invoice approvals and fraud detection. Partnering with vendor Candu, they initially built a sophisticated AI system. However, they discovered their expert users did not need help with this core task, as they had already developed highly efficient workflows for it.

The solution from Candu involved pivoting to target high-friction areas where users lacked expertise, such as translating foreign invoices and handling supplier communications. Candu helped Medius contextually integrate and promote these new AI capabilities directly into user workflows. This targeted approach tripled AI feature adoption and delivered a clear, measurable impact, saving accounts payable teams significant time previously spent on manual tasks.

Medius