Case Study: Contact Centre Forum achieves scalable multi-region website management with Candid Creative Studio

Contact Centre Forum unifies 2 regional websites with Candid

The Contact Centre Forum, a community organization, faced a challenge with its multiple regional websites causing duplicated content, inconsistent user experience, and administrative complexity. They engaged Candid Creative Studio to create a unified website platform that could support both shared and region-specific content while streamlining management.

Candid Creative Studio designed and built a scalable WordPress platform using a custom regional taxonomy. This solution removed duplication, allowed for cross-region promotion, and provided a single login for administrators. The new structure successfully streamlined operations and is built to easily accommodate the future addition of new regional communities, supporting the Forum's growth.

Contact Centre Forum