Case Study: Tails.com improves retention and scales Customer Care with Canda

Our mission is to change the world of pet food for good

Canda worked with Tails.com to support rapid growth in the Customer Care team. Tails wanted to scale sustainably, hire the right talent, and build a culture-first approach to improve attraction and retention.

Canda focused on growing Tails.com’s Customer Experience team and ran a recruitment process that delivered highly successful results, including hiring Customer Care Advisors in the first assessment center with a 100% success rate. Canda also managed applications for other roles and helped improve retention, delivering £25,500+ in cost savings and 75 hours saved.

Tails.com

Henrik Malmquist

Head of People