Case Study: The Mandolay Hotel boosts revenue and cuts labor costs with Canary Technologies

Why the Mandolay Chose Oracle & Canary for Their PMS & GMS

Mandolay Hotel, a boutique luxury property in Guildford, England, wanted to modernize its guest experience and reduce reliance on an aging technology stack and front-desk labor. Working with Canary Technologies alongside Oracle OPERA Cloud, the hotel looked for a more agile, future-ready solution to improve efficiency, increase revenue, and better serve guests in a tight labor market.

Canary Technologies implemented contactless Check-In, Checkout, and Upsell tools to streamline operations and boost ancillary sales. The results were significant: Mandolay cut front desk coverage from two team members to one, reduced its wage bill in half, and increased upsell revenue from virtually nothing to around £2,000 per month, while handling the same guest volume with much less staffing pressure.

Mandolay Hotel

Matthew Milliken

Managing Director