Case Study: Holiday Inn Express & Suites at Orlando's SeaWorld boosts guest service and efficiency with Canary Technologies

Inside the AI-Powered Guest Experience Transformation at an Orlando Holiday Inn

Holiday Inn Express & Suites at Orlando’s SeaWorld, a 156-room hotel in a high-demand leisure market near Orlando’s top attractions, needed a way to handle heavy guest communication while keeping service levels high. The hotel wanted to reduce repetitive questions and free staff to focus on more complex guest needs, so it turned to Canary Technologies and its AI-powered guest management tools.

Using Canary Technologies’ AI Guest Messaging, Dynamic Upsells, Mobile Check-in, Smart Checkout, and Digital Tipping, the hotel automated 82% of guest communication in four months and reduced daily housekeeping workload by 20% through a green-stay incentive. Canary also helped generate an additional $1,700 in monthly revenue from upsells and improved guest service scores by 3% to 5%, while making the team more efficient and responsive.

Holiday Inn Express & Suites at Orlando's SeaWorld

Mason Caracciolo

General Manager