Case Study: Waypoint Hotel streamlines front desk operations and boosts upsells with Canary Technologies

How Waypoint Hotel Streamlined Front Desk Operations and Drove Upsells with Canary

Waypoint Hotel, a 75-room property in Bend, Oregon, wanted to deliver a smooth, tech-forward guest experience while reducing front-desk strain caused by manual check-ins and labor shortages. The hotel turned to Canary Technologies and its Guest Management System to help guests pre-check in, speed up arrivals, and support a more digital guest journey.

With Canary Technologies’ Mobile Check-In, Smart Checkout, Dynamic Upsells, and Guest Messaging, Waypoint Hotel cut front-desk check-in time roughly in half, better managed peak periods, and enabled guests to add extras like pet fees, late checkout, and wine packages from their phones. The hotel also saw stronger guest satisfaction, maintaining a 4.59 average guest rating year-to-date, while expanding its Canary partnership to include Digital Tipping.

Waypoint Hotel

Jenifer Whang

General Manager