Case Study: Cambria Hotels reduces chargebacks and eliminates paper forms with Canary Technologies

How this Cambria Reduced Chargebacks by Eliminating Paper Forms

Cambria Hotels, represented by GM Lacey Lamm of Fillmore Hospitality, faced workflow headaches and lost credit-card authorizations from paper fax/email forms after Choice Hotels advised properties to stop using paper credit-card forms. They turned to Canary Technologies and its Digital Authorizations solution as the approved vendor to replace the antiquated paper process.

Canary Technologies implemented its Digital Authorizations platform quickly and with easy training, delivering a fully compliant, secure process that eliminated paper auth forms, streamlined front-desk work, and reduced chargebacks. The property saw immediate benefits — including reported 100% guest and employee satisfaction — and a simpler, more reliable authorization workflow.

Cambria Hotels

Lacey Lamm

General Manager