Case Study: The Wigwam boosts guest satisfaction and revenue with Canary Technologies

How The Wigwam Increased Guest Satisfaction & Revenue With Preferred’s Exclusive Partner, Canary

The Wigwam, an iconic luxury resort in Arizona, needed a way to improve the guest experience, increase staff efficiency, and boost revenue while serving a steady flow of arrivals and departures. They turned to Canary Technologies and its Guest Management System, including Contactless Check-In, Digital Upsells, and Digital Authorizations, to replace multiple point solutions with one unified platform.

With Canary Technologies, The Wigwam streamlined front desk operations and added automated upsells for early check-in and late checkout. The resort reported a 50% increase in front desk efficiency, a 10% increase in guest satisfaction scores, and thousands of dollars in new monthly revenue from upsells.

The Wigwam

Kendall Clay

Director of Rooms