Case Study: The Commonwealth improves guest experience and staff efficiency with Canary Technologies

How The Commonwealth Improved the Guest Experience & Increased Staff Efficiency With Canary

The Commonwealth, a luxury Preferred Hotels & Resorts property in Richmond, VA, wanted to create a more seamless, world-class guest experience while reducing time spent on administrative tasks at the front desk. As COVID-19 made contactless service more important, the hotel began looking for a mobile-friendly check-in and checkout solution, along with tools for upsells and fraud prevention. Canary Technologies fit those needs with Contactless Check-In, Checkout, and Upsells.

With Canary Technologies, The Commonwealth moved key arrival and departure tasks online, allowing guests to check in and out from their phones before and after their stay. The solution also enabled early check-in, late checkout, and pet-fee upsells, while improving housekeeping coordination by showing exactly when rooms were vacated. According to the hotel, Canary Technologies saved housekeeping 2-3 hours on busy weekends, increased ancillary revenue, improved guest satisfaction, and even helped the property win a chargeback.

The Commonwealth

Christina Norton

General Manager