Case Study: The Coeur d'Alene Resort boosts guest satisfaction and revenue with Canary Technologies

How the Coeur d'Alene Resort Offers a Luxurious Guest Experience with Technology

The Coeur d'Alene Resort, a 338-room luxury property in North Idaho, wanted to preserve its high-touch guest experience during the COVID-19 pandemic while easing pressure on the front desk and staff. It turned to Canary Technologies for support with contactless check-in, guest messaging, upsells, and checkout.

Canary Technologies implemented a suite of tools that streamlined check-in, enabled real-time mobile guest messaging, introduced digital upsells, and added mobile checkout with review requests. The resort reported no front desk lines even at full occupancy, nearly $10,000 in additional upsell revenue per month, improved guest satisfaction through proactive service recovery, and better housekeeping planning thanks to earlier visibility into departures.

The Coeur d'Alene Resort

Bailey O’Neil

Front Desk Manager