Case Study: Clarion Pointe Greensboro Airport boosts guest satisfaction and revenue with Canary Technologies

How the Clarion Pointe Greensboro Airport Modernized Guest Management With Canary

Clarion Pointe Greensboro Airport, a family-owned 60-key hotel in Greensboro, North Carolina, was looking for better ways to streamline guest management, improve the stay experience, and increase revenue. To help address these goals, the property turned to Canary Technologies, first interested in its Digital Upsells offering and then recognizing the value of Canary’s broader guest management platform.

Canary Technologies implemented Contactless Check-In, Contactless Checkout, Guest Messaging, Digital Upsells, and Digital Authorizations, all web-based and live within hours. The hotel saw stronger ancillary revenue, more positive Google and TripAdvisor reviews, better guest communication, and a PCI-compliant replacement for paper credit card authorization forms; the general manager said Canary’s platform now “pays for itself” through upsell revenue alone.

Clarion Pointe Greensboro Airport

Rushi Patel

General Manager