Case Study: Capri Tiberio Palace Improves Guest Experience with Canary Technologies Digital Authorizations

How the Capri Tiberio Palace Improved the Guest Experience With Digital Authorizations

Capri Tiberio Palace, a boutique luxury hotel on the Italian island of Capri and a Leading Hotels of the World member, wanted to improve a key guest touchpoint: the credit card authorization process. The team found that paper and PDF forms were inconvenient for travelers and travel advisors, especially when guests were communicating via mobile or tablet devices.

To solve this, Capri Tiberio Palace implemented Canary Technologies’ Digital Authorizations solution. Canary replaced back-and-forth paperwork with PCI-compliant links sent by text and email, making forms easy to complete on mobile devices while reducing paperwork for staff. The hotel reported a smoother authorization process, improved data security, and a better first impression for guests and partners.

Capri Tiberio Palace

Mario Petraroli

Director of Sales & Marketing