Case Study: Cape Codder Resort & Spa boosts staff tips and morale with Canary Digital Tipping

How the Cape Codder Resort & Spa Boosted Employee Morale & Pay with Digital Tipping

Cape Codder Resort & Spa, a 266-room family-friendly resort in Hyannis, Massachusetts, wanted to make tipping easier for its increasingly cashless guests. Before working with Canary Technologies, less than 50% of guests left tips, and those tips were often small, while cash tipping had been steadily declining.

Canary Technologies implemented its Digital Tipping solution in August 2023, using QR code cards plus text and email prompts to simplify guest gratuities. The result was an 80% to 90% jump in tipping from guests, along with improved employee morale, stronger guest-staff interaction, and a revived tipping culture across the property.

Cape Codder Resort & Spa

Rachel Thayer

General Manager