Case Study: Best Western Sunrise Inn & Suites Ends Chargebacks and Fraud with Canary Technologies

How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution

Best Western Sunrise Inn & Suites, a 110-room property in Stony Plain, Alberta, Canada, faced ongoing problems with chargebacks, fraud, and cumbersome credit card authorization processes. The team relied on paper forms and photocopies of cards and IDs, which created security risks and made it difficult for guests to complete authorizations quickly.

Canary Technologies implemented its Digital Authorizations solution, replacing paper/PDF forms with a secure, PCI Level 1 compliant workflow that was easy for both staff and guests to use. Best Western Sunrise Inn & Suites reported a fast rollout, better guest satisfaction, and no chargebacks or fraud since deploying Canary Technologies, while also benefiting from responsive 24/7 support.

Best Western Sunrise Inn & Suites

Sheena Wahl

Front Desk Manager