Case Study: Pinnacle Hotels achieves a $14,000 AMEX chargeback win and 30–85% reduction in chargebacks with Canary Technologies

How Pinnacle Won a $14,000 Chargeback Against AMEX and Reduced Chargebacks by 30–85% across their Portfolio with Canary

Pinnacle Hotels faced an inefficient, paper- and fax-based payments process that created extra work, risked PCI non‑compliance, and slowed staff productivity. To modernize payments and hotel workflows, Pinnacle selected Canary Technologies, deploying Canary’s hotel-focused digital payments and audit-trail solution across its properties.

Canary Technologies replaced paper processes with a digital audit trail and streamlined workflows, enabling quick staff adoption and stronger documentation. As a direct result Pinnacle won a $14,000 AMEX chargeback using Canary’s audit evidence and achieved a 30–85% reduction in chargebacks across its portfolio, while improving efficiency and portfolio-level data insights.

Pinnacle Hotels

Sue Russ DePascale

Vice President of Finance